Processing a Refund

Steps to process a refund:

1. Log in to U.commerce
2. Hover over the Applications tab
3. Navigate to Marketplace
4. Click on your store’s name
5. Under Store Settings
6. Click Refunds
7. Search by date range or enter the order number
8. Change "Pending" to "Order Date" if date range is entered
9. Click "Search"
10. Click Refund under Action
11. Under New Quantity Return
12. Enter the number of items being refunded
13. Enter the dollar amount under Refund Amount
14. Under Refund Reason enter reason for refund if applicable
15. Click "Process Refund"

Download the Training Manual with screenshots here.